Collections Officer - Field Visits (Lampung Region)

Join Infomedia Nusantara as a Collections Officer in Bandar Lampung, Lampung, and play a pivotal role in ensuring smooth financial operations for our valued clients. This position focuses on field collections, specifically conducting visits to clients to recover outstanding payments. With a strong commitment to customer satisfaction and a passion for financial recovery, you will be the face of our collections team, ensuring that our clients' financial obligations are met promptly and professionally.

As a Collections Officer, you will be responsible for visiting our clients' locations to collect outstanding payments. You will build strong relationships with clients, understanding their financial situations, and working collaboratively to find mutually beneficial solutions. This role offers a unique opportunity to contribute to the financial health of our clients while advancing your career in the collections field.

📋 Tanggung Jawab Pekerjaan

• Conduct regular visits to client locations to collect outstanding payments.
• Build and maintain strong relationships with clients to understand their financial situations.
• Develop and implement effective collection strategies tailored to each client.
• Document all collection activities and maintain accurate records in our CRM system, Salesforce.
• Collaborate with the collections team to ensure timely and efficient recovery of outstanding payments.
• Provide excellent customer service, addressing client concerns and resolving issues promptly.
• Stay updated on industry trends and best practices in collections.
• Report on collection activities and performance metrics to the collections manager.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in collections, preferably in a similar role.
• Strong understanding of financial regulations and compliance.
• Excellent communication and negotiation skills.
• Proficient in using Salesforce for CRM management.
• Valid driver's license and reliable transportation for field visits.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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