Customer Service Representative (CSR) - Join GraPARI in Surabaya!

Are you a people person with a passion for delivering exceptional customer service? Infomedia Nusantara is seeking a dynamic and motivated Customer Service Representative (CSR) to join our GraPARI team in Surabaya! This is a fantastic opportunity to work in a fast-paced environment where your skills and dedication will be valued. As a CSR, you'll be the first point of contact for our customers, ensuring their needs are met with a smile.

GraPARI, a leading player in the retail industry, is committed to providing top-notch customer service. In this role, you'll use tools like Zendesk and Freshdesk to manage customer inquiries efficiently. You'll also have the chance to develop your skills and grow within the company, thanks to our comprehensive training programs and mentorship opportunities.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of satisfaction.
• Use CRM systems like Zendesk and Freshdesk to track and resolve customer issues promptly.
• Provide accurate and helpful information to customers about GraPARI's products and services.
• Collaborate with other departments to ensure seamless customer service and resolve escalated issues.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Contribute to the development and implementation of customer service best practices.
• Monitor and report on key performance indicators (KPIs) related to customer service.
• Participate in team meetings and training sessions to continuously improve your skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints professionally and effectively.
• Excellent communication and interpersonal skills.
• Fluency in both written and spoken Indonesian.
• Familiarity with CRM systems like Zendesk or Freshdesk is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.

🛠️ Keahlian

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