E-Commerce Operations Administrator

Join PT Intaplas Jaya Perkasa as an E-Commerce Operations Administrator and play a pivotal role in ensuring seamless order processing and delivery operations. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about optimizing e-commerce workflows. Based in Cikupa, Banten, you'll be part of a dynamic team dedicated to enhancing customer satisfaction and operational efficiency.

As an E-Commerce Operations Administrator, you'll manage end-to-end order processing, from initial receipt to final delivery. You'll leverage tools like SAP, Oracle, or similar ERP systems to streamline operations and ensure accurate inventory management. Daily, you'll coordinate with cross-functional teams to resolve issues, implement process improvements, and maintain high service standards.

At PT Intaplas Jaya Perkasa, we're committed to innovation and excellence in e-commerce. This role offers a unique opportunity to grow within a company that values your expertise and contributes to your professional development. Join us and be part of a team that drives success in the ever-evolving e-commerce landscape.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize order processing workflows to ensure timely and accurate fulfillment.
• Coordinate with logistics partners to monitor and manage delivery schedules and track shipments.
• Utilize ERP systems like SAP or Oracle to maintain accurate inventory records and manage supplier relationships.
• Analyze operational data to identify areas for improvement and implement process enhancements.
• Resolve customer inquiries and complaints related to orders and deliveries promptly and professionally.
• Collaborate with the marketing and sales teams to ensure seamless integration of promotional activities with operational processes.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management.
• Stay updated with industry trends and best practices to continuously improve operational efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years of experience in e-commerce operations or related roles.
• Proven experience with ERP systems such as SAP, Oracle, or similar.
• Strong knowledge of logistics and supply chain management principles.
• Excellent analytical and problem-solving skills with a focus on operational efficiency.
• Proficiency in Microsoft Office Suite, including Excel for data analysis.
• Ability to work in a fast-paced environment with high attention to detail.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.

🛠️ Keahlian

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